How FASTCARE Works: From Service Request to Fully-Fixed Equipment.
Intro
Your equipment goes down — and suddenly everyone’s complaining. FASTCARE keeps it simple. Here’s exactly what happens from the moment you request service to the minute your machine is back in action.
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Step 1 — Submit Your Service Request
Your repair or maintenance request goes straight to our FASTCARE support queue. We capture key details — equipment type, issue symptoms, brand, error codes, and photos — so our technicians arrive prepared.
Step 2 — We Assign a Certified Technician
A FASTCARE–certified technician reviews your request, confirms brand compatibility, and prepares any likely parts or tools in advance. No unprepared arrivals. No wasted visits.
Step 3 — Onsite Within 72 Hours
We show up when we say we will. FASTCARE is built on reliability — we typically deliver service within 72 hours, and once you’re on the schedule, you can count on us to arrive as promised. If timing shifts due to technician deployment or other factors, we’ll communicate clearly and keep your facility moving without surprises.
Step 4 — Diagnose, Repair, Restore
Your technician:
- Runs diagnostics
- Opens panels and safety-checks internals
- Tests motors, belts, decks, cables, and electronics
- Confirms repair options
- Fixes the issue onsite whenever possible
If a part is needed, we handle ordering, tracking, and return visits — fast.
Step 5 — Full Functionality Test + Preventative Check
Before we leave:
- The machine is tested under load
- All safety points are verified
- We look for future issues that could cause downtime
- You get notes on maintenance needs
Because good service fixes the problem. Great service prevents the next one.
Step 6 — Clear Service Summary (What Was Done + What’s Next)
You get a simple breakdown:
- What we diagnosed
- What we repaired
- What still needs attention
- Recommended preventative maintenance
- Warranty notes (if applicable)
No mystery. No guessing.